Reference

Privacy Policy

We collect your contact details, payment identifiers and device data when you register, deposit via bKash, Nagad or Rocket, and open games. We use this information to verify your identity, process transactions and keep your account secure.

Data collection explainedPayment wallet privacyAccount security practicesLive casino and slots
ek 586 Privacy Policy
PRIVACY QUERIES

How to Reach Us About Your Data

If you have questions about what information we hold, how long we keep it or how to request deletion, our support channels are ready to help. Email privacy enquiries include your registered mobile number so we can locate your account quickly and securely.

Live Chat Open the chat widget in the bottom corner of any page and select Privacy Enquiry from the topic menu. An agent will ask for your mobile number to verify your identity before discussing account data.
Email Support Send your data request or privacy question to the support address shown in your account footer. Include your registered mobile number and a brief description of what you need so we can route it to the privacy team.
Account Settings Log in and go to Settings then Privacy to review which data categories we collect, toggle promotional message consent on or off, and submit a formal data-export request that we fulfil within seven business days.
DATA PROTECTION

How We Safeguard Your Information

We encrypt payment wallet numbers and personal identifiers both in transit and at rest so intercepted traffic cannot be read. Session cookies expire after thirty minutes of inactivity to prevent stale logins. Only authorised platform staff can access account records, and every lookup is logged for audit purposes.

Encryption Standards

All pages use TLS encryption so your login credentials, bKash mobile number and withdrawal instructions travel over a secure channel. Payment processor APIs also require certificate-pinned connections to prevent man-in-the-middle attacks.

Cookie Use

We set a session cookie when you log in to keep you authenticated as you move between slots, live tables and your wallet. Analytics cookies track which game categories you visit so we can improve lobby layout; you can disable these in your browser without affecting core account functions.

Data Retention

Active transaction records remain in your account history for as long as you use the platform. If you close your account we archive personal data for the compliance period required in eligible regions, then permanently delete it from production and backup systems.

Your Rights

You can request a full export of the data we hold, ask us to correct outdated contact details, or withdraw consent for marketing messages at any time. Contact support with your registered mobile number to start the request; most exports are ready within seven business days.

Common Privacy Questions

We ask for your mobile number, email address and preferred withdrawal wallet during sign-up. When you deposit via bKash, Nagad or Rocket we log the transaction reference and timestamp to match payments with your chip balance.

We share transaction records with our payment processors only to clear deposits and withdrawals. We do not sell your bKash, Nagad or Rocket wallet numbers to marketing companies or data brokers.

Active accounts remain on file while you continue to play. If you close your account we archive personal data for the compliance period required in eligible regions, then permanently delete it from production and backup systems.

Yes. Log in to Settings then Privacy and submit a data-export request, or email support with your registered mobile number. Most exports are ready within seven business days as a downloadable file.

Go to Settings then Privacy and toggle promotional message consent off. You can also click the unsubscribe link in any email we send. Core account notifications like withdrawal confirmations will still reach you.

Open live chat and select Privacy Enquiry, or email the support address shown in your account footer. Include your registered mobile number so we can verify your identity and answer your question securely.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.